Return and

Refund Policy

Customer service and satisfaction is a huge part of our values at Jhana Creations.

We hope that these creations bring you joy. But if anything isn’t right, we want to hear from you. Send us an email to jhanabyhannah@gmail.com if you have any queries or are not 100% satisfied with your purchase.

 

If you have received a product that has been damaged or faulty please inform us via email within 7 days. Please include your name, product purchase, the reason for the return and a supporting photo. We reserve the right to require proof of damage and let’s get it sorted!!  Jhana will provide you with a full refund or exchange. Return postage will be refunded in case of damaged, defective or incorrectly sent products. If a refund is needed it will be issued through the method used for payment.

In all cases, original proof of purchase must be provided and products must be returned within 14 days of receipt for Jhana to process any refund or exchange. Please email me in advance of your intention to return or exchange a product, so that we can assist you with a smooth transaction. As a customer, you have the right to return products, without reason within 14 days from the receipt of the product. If the return of the product is not because of a product defect or an error committed by Jhana, you will have to pay the shipping charges for the return of the product.

If you exercise the right to return the product, they must be returned in a state fit for re sale and in their original packaging.

We will do our best to process the returns within 10 working days of receipt and refund will be issued through the same method of payment.

If an error is made when ordering online, Jhana will gladly exchange your product for the product you intended to purchase. You are responsible for the shipping and additional postage charges.

Sadly we cannot refund or replace candles or roll-on remedies that have been used.

If you receive a product that is not of satisfactory quality, you can contact Jhana for a replacement or, where this is not possible, for a refund.

Happy to chat about any queries

feel free to contact US!

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